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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Sample Questions (Q29-Q34):
NEW QUESTION # 29
A payment must be distributed to one or more service agreements for its financial impact to be realized. This is controlled by the logic in the payment distribution algorithm. Which entity is this algorithm plugged into?
- A. Payment Segment Type
- B. Service Agreement (SA) Type
- C. Tender Type
- D. Customer Class
- E. Installation Options
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, apaymentreceived from a customer must be distributed to one or more service agreements to update their balances and realize the financial impact. This distribution is governed by a payment distribution algorithm, which determines how the payment amount is allocated (e.g., to specific service agreements based on priority, balance, or other criteria). The Oracle Utilities Customer to Meter Billing Guide explicitly states that the payment distribution algorithm is plugged into thePayment Segment Type.
ThePayment Segment Typedefines the characteristics of payment segments, which are the individual allocations of a payment to specific service agreements. The payment distribution algorithm, configured in the Payment Segment Type, contains the logic for how payments are split or applied. For example, the algorithm might prioritize paying off older balances, allocate payments proportionally across all service agreements, or apply payments to a specific agreement based on customer instructions.
The Oracle Utilities Customer to Meter Configuration Guide further elaborates that the Payment Segment Type serves as a plug-in spot for algorithms that control payment distribution, ensuring flexibility for utilities to customize allocation rules. This is critical foraccurate financial tracking and customer satisfaction, as incorrect distribution could lead to disputes or misreported balances.
The other options are incorrect for the following reasons:
Option A: Service Agreement (SA) Typedefines the terms and conditions of a service agreement but does not control payment distribution logic.
Option B: Customer Classcategorizes customers for billing or service purposes but is not a plug-in spot for payment distribution algorithms.
Option D: Installation Optionscontain global system settings, such as default parameters, but do not directly manage payment distribution logic.
Option E: Tender Typespecifies the payment method (e.g., cash, check) and does not govern how payments are allocated to service agreements.
Practical Example:Suppose a customer with two service agreements (electricity with a $100 balance and water with a $50 balance) makes a $120 payment. The Payment Segment Type's distribution algorithm might be configured to allocate the payment proportionally, resulting in $80 applied to the electricity agreement and
$40 to the water agreement. This logic is defined in the Payment Segment Type, ensuring the payment reduces the correct balances.
The Oracle Utilities Customer to Meter Implementation Guide highlights that configuring the Payment Segment Type correctly is essential for automating payment processing, reducing manual interventions, and ensuring compliance with utility policies.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Payment Distribution and Payment Segments Oracle Utilities Customer to Meter Configuration Guide, Section: Payment Segment Type Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Payment Processing
NEW QUESTION # 30
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?
- A. They control the valid Adjustment Profiles that adjustment types can belong to.
- B. They control how adjustments appear on a customer's bills.
- C. They can default an Adjustment Amount to adjustments.
- D. They control the valid Service Agreement (SA) Types that adjustments can be linked to.
- E. They control whether a rate is to be called to calculate an adjustment amount.
Answer: B,C,E
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anAdjustment Typedefines the characteristics and rules for creating adjustments, which are financial transactions that modify a service agreement's balance. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into Adjustment Types:
Statement A: They control how adjustments appear on a customer's bills.This is correct.
Adjustment Types specify how adjustments are presented on bills, including descriptions, formatting, and whether they are shown as separate line items or aggregated.
Statement C: They can default an Adjustment Amount to adjustments.This is correct. Adjustment Types can be configured to default a specific amount (e.g., a fixed $50 credit), simplifying the creation of standard adjustments.
Statement D: They control whether a rate is to be called to calculate an adjustment amount.This is correct. Adjustment Types can define whether a rate schedule is used to calculate the adjustment amount (e.g., for usage-based adjustments) or if a fixed or manual amount is applied.
The Oracle Utilities Customer to Meter Configuration Guide elaborates that Adjustment Types are highly configurable, allowing utilities to tailor adjustments to specific business needs, such as promotional credits, error corrections, or regulatory fees. These settingsensure that adjustments are processed consistently and integrated with billing and financial systems.
The other statements are incorrect:
Statement B: They control the valid Adjustment Profiles that adjustment types can belong to.This is incorrect, as Adjustment Profiles are not a standard concept in the system; approval profiles may exist, but they are not controlled by Adjustment Types.
Statement E: They control the valid Service Agreement (SA) Types that adjustments can be linked to.This is incorrect, as SA Types are associated with adjustments indirectly through account or service agreement configurations, not directly via Adjustment Types.
Practical Example:A utility creates an Adjustment Type for a "New Customer Credit" with a default amount of $25 (Statement C), configured to appear as a distinct line item on the bill (Statement A). The Adjustment Type also specifies that no rate calculation is needed (Statement D), as the amount is fixed. When applied to a service agreement, the adjustment reduces the balance by $25 and is clearly displayed on the customer's bill.
The Oracle Utilities Customer to Meter User Guide highlights that Adjustment Types streamline financial corrections and promotions, ensuring transparency and accuracy in customer billing.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Adjustment Types and Configuration Oracle Utilities Customer to Meter Configuration Guide, Section: Adjustment Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Adjustments
NEW QUESTION # 31
Bill segment calculation lines are the source of some details that can be printed on a customer's bill. These lines are a snapshot of how the system calculated the bill segment amount. What can cause multiple bill segment calculation lines to be produced for a rate calculation rule for a bill segment calculation header?
- A. Nothing - there can be only one bill segment calculation line
- B. Change of proratable rate version calculation group for rate schedule during a billing period
- C. Change in proratable bill factor value in rate version calculation group for rate schedule during a billing period
- D. Change of proratable rate schedule during a billing period
- E. Change of proratable rate version calculation group for rate schedule and proratable bill factor value in rate version calculation group during a billing period
Answer: E
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,bill segment calculation linesdetail how a bill segment's amount is calculated based on the rate calculation rules. Multiple calculation lines can be generated when there are changes in the rate structure during a billing period that affect proration. The Oracle Utilities Customer to Meter Configuration Guide specifies thata change in the proratable rate version calculation group for a rate schedule and a proratable bill factor value in the rate version calculation group during a billing period(Option D) can cause multiple bill segment calculation lines. This occurs because the system must prorate the charges for different periods within the billing cycle, creating separate lines for each applicable rate or bill factor.
The other options are incorrect:
Option A: A change in the rate schedule itself is not typically proratable within a single billing period; it would result in a new bill segment, not multiple calculation lines.
Option B: Multiple calculation lines can be produced, so this is incorrect.
Option C: A change in the bill factor value alone may not necessitate multiple lines unless combined with a rate version change.
Option E: A change in the rate version calculation group alone is insufficient without the additional impact of a proratable bill factor change.
Thus, the correct answer isD, as it accurately describes the conditions leading to multiple calculation lines.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Rate Calculation and Bill Segment Calculation Lines Oracle Utilities Customer to Meter Implementation Guide, Chapter: Rate Configuration
NEW QUESTION # 32
As part of processing an enable service orchestrator, the algorithm D1-CNSPINSDV (Connect SP and/or Install Device) may determine if a specific activity needs to be created or an action to take place based on the state of the service point. Based on the state of the service point, what can this algorithm directly do?
- A. Create smart meter command
- B. Create install event
- C. Create device and install event
- D. Update status of service point
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, theenable service orchestratormanages the process of initiating or enabling utility services, often involving field activities like connecting service points or installing devices.
The algorithmD1-CNSPINSDV (Connect SP and/or Install Device)is a system-provided algorithm that evaluates the state of aservice point(e.g., disconnected, inactive, active) to determine necessary actions. The Oracle Utilities Customer to Meter Configuration Guide specifies that this algorithm can directlycreate an install eventbased on the service point's state.
Aninstall eventis a record that documents the installation of a device (e.g., a meter) at a service point, including details like the installation date and device configuration. The D1-CNSPINSDV algorithm assesses whether the service point requires a device installation (e.g., if no device is currently installed) and triggers the creation of an install event to initiate the necessary field activity. This ensures that the service point is properly equipped to deliver and measure services.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the algorithm is designed to automate service enablement by generating install events when the service point's state indicates a need for device installation, streamlining the process and reducing manual intervention.
The other options are incorrect for the following reasons:
Option B: Update status of service point.The algorithm does not directly update the service point's status; status changes are typically handled by other processes or algorithms after the install event is processed.
Option C: Create device and install event.The algorithm creates an install event but does not create the device itself; devices are pre-defined in the system.
Option D: Create smart meter command.The algorithm does not create smart meter commands, which are specific to advanced metering infrastructure (AMI) interactions and handled by other components.
Practical Example:A customer requests new electric service at a premise with an inactive service point and no installed meter. The D1-CNSPINSDV algorithm detects the service point's state and creates an install event, prompting a field activity to install a meter. Once the meter is installed, the install event updates the service point's configuration, enabling service activation.
The Oracle Utilities Customer to Meter User Guide highlights that the D1-CNSPINSDV algorithm is a key component of service enablement, ensuring that field activities are triggered efficiently based on service point conditions.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Enable Service Orchestrator and D1- CNSPINSDV Algorithm Oracle Utilities Customer to Meter Implementation Guide, Chapter: Service Orders and Field Activities Oracle Utilities Customer to Meter User Guide, Section: Service Point Management
NEW QUESTION # 33
A Rate Schedule contains the calculation rules that perform specific types of calculations. Which three options are controlled by a Rate Schedule's configuration?
- A. The method used to calculate each bill segment calculation line's value
- B. The SA Types that are valid for the rate schedule
- C. Which Usage Calculation Group to initiate for usage calculations
- D. The General Ledger (GL) account impacted by each bill segment calculation line
- E. The contents of each bill segment calculation line
Answer: A,B,D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, aRate Scheduledefines the rules and calculations used to determine charges for services, forming the backbone of the billing process. The Oracle Utilities Customer to Meter Configuration Guide details the components controlled by a Rate Schedule's configuration:
Option A: The method used to calculate each bill segment calculation line's value.This is correct, as the Rate Schedule specifies the calculation methods (e.g., flat rate, tiered rate, time-of-use) for determining the monetary value of each bill segment calculation line based on usage or other factors.
Option B: The SA Types that are valid for the rate schedule.This is also correct, as the Rate Schedule defines which Service Agreement Types (SA Types) can use the rate, ensuring that only applicable services are billed under the schedule.
Option E: The General Ledger (GL) account impacted by each bill segment calculation line.This is correct, as the Rate Schedule configuration includes the GL accounts to which charges are posted, ensuring accurate financial reporting.
The Oracle Utilities Customer to Meter Billing Guide explains that Rate Schedules are highly configurable, allowing utilities to tailor billing calculations to diverse customer needs and regulatory requirements. For instance, a Rate Schedule for residential electricity might include tiered pricing, specify eligible SA Types (e.
g., residential electric service), and map charges to a revenue GL account.
The other options are incorrect:
Option C: The contents of each bill segment calculation line.While the Rate Schedule influences the calculation, the actual contents (e.g., description, quantity) are determined by the bill segment generation process, not directly by the Rate Schedule.
Option D: Which Usage Calculation Group to initiate for usage calculations.The Usage Calculation Group is defined by the usage subscription, not the Rate Schedule, which focuses on billing calculations rather than usage processing.
Practical Example:A Rate Schedule for a commercial water service might define a tiered rate structure (e.g.,
$2 per unit for 0-100 units, $3 per unit above 100 units), restrict its use to commercial SA Types, and post charges to a specific GL account (e.g., "Water Revenue"). When a customer uses 150 units, the Rate Schedule calculates the bill segment line values ($200 for the first 100 units + $150 for the next 50 units = $350) and directs the charge to the designated GL account.
The Oracle Utilities Customer to Meter Implementation Guide underscores that Rate Schedules are critical for aligning billing with business and regulatory requirements, providing flexibility to handle complex pricing models.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Rate Schedule Configuration Oracle Utilities Customer to Meter Billing Guide, Section: Rate Calculations and GL Integration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Rate Management
NEW QUESTION # 34
......
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